Refund Policy – Vencro

At Vencro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy. Please review the details below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:
✔️ The item must be unused, in its original packaging, and in the same condition as received.
✔️ Refund requests must be made within 2 days of receiving the item.
✔️ Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

Certain items are not eligible for a refund:
❌ Digital products, software, and downloadable items.
❌ Personalized or custom-made products.
❌ Items purchased on sale or with a discount (if applicable).

3. Refund Process

To request a refund:
1️⃣ Contact our support team at info@vencro.online with your order details.
2️⃣ We will review your request and provide return instructions (if applicable).
3️⃣ Once we receive and inspect the item, we will process the refund.
4️⃣ Refunds will be credited to your original payment method within 5 to 7 business days.

4. Return Shipping

🚚 Customers are responsible for return shipping costs unless the item is defective or incorrect.
📦 We recommend using a trackable shipping service for returns.

5. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider.

• If the issue persists, contact us at info@vencro.online for assistance.

6. Contact Us

For any refund-related questions, reach out to us:

📧 Email: info@vencro.online
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]

By making a purchase from Vencro, you agree to this Refund Policy.